This Privacy Statement governs the way our hotel collects, uses, maintains and discloses information collected whilst providing services and from users (each, a “User”) of this website (www.matrihotel.com). This Privacy Statement applies to the Site and all products and services offered by the hotel.
This Privacy Statement describes the privacy practices of our hotel for data that we collect through websites,
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, make a reservation, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users may always refuse to supply personal identification information if they do not wish to supply such information but that may prevent them from engaging in certain site related activities.
We will be collecting Personal Data including but not limited to the following.
We may also collect information about your preferences that we use to make your current and future stays and experience with us more enjoyable, including information about your interests and other relevant information that we learn about you during your stay. This may also include any likes and dislikes about our services that you tell us about so that we can improve our services, and specific dietary, health restrictions or personal needs to ensure your wellbeing. We may also collect your “Personal Preferences,” that you wish to share with us and may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when staying with us, and your hobbies. Personal Preferences may also include
details about who you usually travel with, their relationship to you. If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
Non-personal Identification Information;
We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on local storage for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some features of the Site may not function properly.
How We Use Collected Information:
The Company may collect and use Users’ personal information for the following purposes:
We may also collect “Other Data” that generally do not reveal your specific identity or do not directly relate to an identified individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data include:
Manage Cookie Preferences:
Our intended purpose is to enhance and enrich Cinnamon products and services without compromising the guest’s personal identification information.
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PURPOSE |
DESCRIPTION OF ACTIVITIES ASSOCIATED WITH PURPOSE |
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Booking & Guest Registration |
There are a number of activities associated with this purpose, such as: facilitating reservations and bookings of hotel accommodations and related services; engaging in pre arrival communications (logistics, changes, preferences, etc.); and processing payments and security deposits. |
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On-Site Reception & Stay Services |
There are a number of activities associated with this purpose, such as: facilitating check-in and check-out; processing payments; providing consistent and personalised service and advice about the on-site services (based on past usage or expressed preferences); providing concierge, luggage storage and parking services; making arrangements with third-party providers on behalf of guests (such as coordinating tours and other sightseeing excursions; arranging taxi, shuttle and chauffeur services; and facilitating reservations and bookings at restaurants and events); administering and facilitating access to Wi-Fi, TV and other connectivity services (including access to business centre amenities, such as fax and photocopying services) and entertainment systems (such as music players); facilitating in-room dining (including taking into account any dietary, health restrictions or other personal needs expressed by the guest); housekeeping services (including preferences for special pillows, duvets and other amenities expressed by the guest) and dry-cleaning services; handling customer requests, inquiries and complaints; and determining eligibility for age restricted goods and services (such as alcohol). |
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Conferences & Events |
There are a number of activities associated with this purpose, such as: communicating with customers about conferences and other event planning (“Events”); facilitating reservation and bookings of Events; engaging in pre Event communications (logistics, accommodations, changes, etc.); preparing for and coordinating Events in accordance with customer instructions, expectations and preferences; facilitating catering; communicating about billing and recovering amounts owed; processing payments and security deposits; performing credit checks; handling customer requests, inquiries and complaints; and communicating with participants during Events. |
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Operations & General Business |
There are a number of activities associated with this purpose, such as: administering customer-care services to facilitate and address inquiries, comments and complaints about any of our services (such as in person, through phone lines, email, or on social media); handling security and fraud prevention; administering online services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and the hosting of data); monitoring and analysing usage of services and using data analytics to improve services, marketing, programs, overall customer experience, gathering feedback, carrying out pilot programs for potential new services and both developing new and improving existing services; and facilitating mergers, acquisitions and other reorganisations and restructurings of our business (including prospective transactions). |
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Emergency & Incident Response |
There are a number of activities associated with this purpose, such as: ensuring the security of on-site services; responding to, handling and documenting on-site accidents and medical and other emergencies (including facilitating inhouse doctor services); actively monitoring properties to ensure adequate incident prevention, response and documentation (including CCTV); requesting assistance from emergency services |
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Legal & Compliance |
There are a number of activities associated with this purpose, such as: complying with applicable laws; complying with legal processes; responding to requests from public and government authorities; meeting national security or law enforcement requirements; enforcing our terms and conditions; protecting our operations; protecting the rights, privacy, safety, or property of Cinnamon Hotels and Resorts, guests, visitors and other relevant individuals; and allowing us to pursue available legal remedies and limiting the damages that Cinnamon Hotels and Resorts may sustain. |
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Food & Beverage Services |
There are a number of activities associated with this purpose, such as: facilitating reservations; honouring dietary preferences; providing consistent and personalised service based on past usage and preferences expressed by the individual; processing payments; arranging reservations; and handling customer requests, inquiries, and complaints. |
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Marketing,Promotions, Contests & Third Party Products |
There are a number of activities associated with this purpose, such as: communicating about products and services that may be of interest to guests; providing personalised advertisements for products and services on selected websites; facilitating participation in sweepstakes, contests and other promotions (such as best vacation photo contests on social media); and handling customer requests, inquiries and complaints. |
You are required to provide full and accurate details in the form required by us for us to process the booking /request made by you. We are unable to confirm or process any bookings / requests made by you if you do not provide such personal data as required.
Our goal is to serve you better and meet your expectations and preferred level of hospitality at each stage, from the moment that you book with us through to when you check out. See below to learn more.
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PERSONAL PREFERENCES |
PURPOSES |
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Anniversaries |
When you stay with us, we want to help you celebrate any special occasion, such as an anniversary, birthday. For example, we may make a note of these dates to allow us to provide you with a birthday or anniversary gift. |
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Relationships (husband, wife, son, daughter, etc.) |
We understand that your Preferences may change depending on who you are travelling with (such as your preferred room type). We may keep a record of your relationships to assist us with making your Marriott stay as comfortable as possible. For example, if we know you are travelling with small children, we can proactively plan for additional accommodations such as a crib or roll-away bed. |
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Preferences for properties, clubs, and facilities |
When you are staying with us, we want to make sure that we can provide you with services to enhance your experience. To do this, we may retain your preferences for our properties, clubs, and facilities, based on your past stay preferences, of our kids’ clubs, nanny services, spa and beauty services, golf, restaurant, and fitness facilities. |
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Dietary preferences |
When you stay with us, we want to ensure that you are safe, that we are looking after your wellbeing, and to provide you with services to enhance your experience. For example, we may make a note of your dining or beverage preferences so that we are prepared if you request room service or dine at one of our cafes or restaurants. |
We adopt appropriate data collection, storage and processing practices and security measures as reasonably possible to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We may provide your personal data to our service providers, agents and other parties as required for the purpose of facilitating the booking made by you or to promote the products and services of our hotels . We may also share your data with other companies or our trusted associate companies for business, data analytics and promotional activities.
We do not sell, trade, or rent Personal Data to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. You acknowledge that we may share your information with these third parties for such limited purposes.
RIGHTS OF THE DATA SUBJECT You have the right to request from the Company, access to and rectification or erasure of Your Personal Data or restriction of processing concerning Your data or to object to processing as well as the right to data portability.
You also have the right to withdraw your consent for any use of Your Personal Data at any time, provided that any processing of Your Personal data prior to the withdrawal of Your consent shall not be rendered unlawful.
The Company has the discretion to update this Privacy Statement at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Data we collect. You acknowledge and agree that it is your responsibility to review this Privacy Statement periodically and become aware of modifications.
Your Personal Data will be stored by the Company for a minimum of seven (7) years and for a maximum period as may be required under accepted business practices.
By, you signify your acceptance of this Statement . If you do not agree to this Statement, please do not submit any Personal Data . Any submission of your Personal Data will be deemed your acceptance of this Privacy Statement .
If you have any questions, feedback or complaints, please contact us at our email id which is given on our website.
Although we attempt to keep all information in the WWW servers accurate and up to date, the accuracy and timelines of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use, but we provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. The Company and its management and its owning company disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its WWW servers and the information contained on them unless there is negligence or fault on part of the Company. The Company’s WWW servers were designed to provide information about the Company, its products and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorised and prohibited.
All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such materials in connection with the WWW servers will not violate any other party’s proprietary or legal rights.
The material and content provided on the Site is strictly for your personal and non-commercial use only. However, you could save where expressly provided, and you agree not to by yourself or through or by way of assistance from any third party to distribute, copy, extract or commercially exploit such material or contents. Except as otherwise indicated, all materials on this Site, including, but not limited to text,
information such as; customer or partner references, data, images and pictures, illustrations and written and other materials contained in this Site are protected by copyrights, database rights, trademarks and /or other Intellectual Property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This Site is protected by copyright and other intellectual property rights. All rights reserved.
You confirm that any personal information or data you share on behalf of another person for the purposes of a booking or inquiry with the Company has been obtained with the prior consent of such person who has apprised himself/herself of the booking/inquiry terms and conditions and privacy policy of the Company and such person is aware of their rights in respect of such data provided to us.
We seek to use reasonable organisational, technical, and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us.
Sensitive Data
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security number, taxpayer identification number, passport number, driver’s license number, or other government-issued identification number; credit or debit card details or financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, medical or health information, genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records, or information on other judicial or administrative proceedings).
Use of Services by Minors
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
